How is artificial intelligence revolutionizing the food service industry?

By automating tasks, improving the customer experience and increasing efficiency, AI can help restaurants and bakeries grow faster and cut costs...

Alexandre Leuliet

Alexandre Leuliet


Sep 2023

How artificial intelligence is revolutionizing the food service industry | Inpulse
In this article :

Artificial intelligence (AI) is no longer a fantasy, but a reality that is revolutionizing the foodservice sector. How can it be put to practical use by restaurant chains? Here's a roundup of applications:

What is artificial intelligence in the restaurant business?

There's a lot of talk about artificial intelligence, but it's hard to grasp in concrete terms how this technological innovation can help restaurant chains grow faster. First and foremost, we need to understand the different types of artificial intelligence that could be used in the restaurant industry:

Conversational and generative writing AI:

This technology is based on natural language processing, which enables machines to understand and generate human language. Recent advances suggest that AIs can now recognize the meaning, emotions and intentions behind words, or even impersonate humans. These advances are made possible by the huge amount of data used to train these models.

Predictive AI:

This approach aims to anticipate future events or behaviors using algorithms. For example, it can predict a restaurant's sales trends based on historical data, such as weather and special events. This improves profitability and reduces food waste.

Image generative AI:

Thanks to Deep Learning, computers can now accurately understand the content of images and videos. This technology makes it possible to generate images and videos from text, opening up a wide range of creative possibilities.

Let's take a look at the different applications for the foodservice sector:

How are restaurants and bakeries using artificial intelligence?

Improving inventory management with AI

AI is particularly useful for inventory management. AI-based sales forecasts can be used toautomate procurementwhile real-time analysis of profitability ratios, such as material cost, helps optimize costs.

Forecasting restaurant traffic

AI tools make it possible to predictin restaurantsand even trigger promotional offers at the right moment.

Automate customer relationship management

AI can be used to automate responses to private messages on social networks, improve customer review management and write social network posts faster.

To explore this topic further, we've just launched the first guide to concrete tools and tips for harnessing the full potential of artificial intelligence and automation in restaurants and bakeries, download it for free here.


Using AI to combat food waste

Last but not least, AI plays a crucial role in reducing food waste by making it possible to order the quantities needed, improving recipe card tracking, and forecasting production. These advances help restaurants to reduce losses of fresh and finished products.

At Inpulse, we've been supporting restaurants, bakeries and theme corners looking to reduce food waste and optimize their material costs since 2018. You can see our customers' testimonials here as well as the concrete results AI has enabled them to achieve.

What are the benefits of artificial intelligence in the foodservice sector? 

As we've just seen, AI is a powerful tool capable of generating personalized recommendations, analyzing data with incredible precision and automating many tedious tasks. Here are the main benefits you'll be able to reap:

  • Error elimination: Unlike humans, AIs are accurate and improve with experience.
  • Time savings: Automation reduces repetitive tasks, allowing employees to concentrate on higher value-added tasks.
  • Cost reduction: retailers become more efficient thanks to automation, reducing their operating costs.
  • Hiring less expert profiles: AI recommendations and analyses enable employees to rapidly acquire new skills.
  • Accelerating development: Reliable data analysis helps identify dysfunctions and make informed decisions for growth.

AI is transforming the foodservice industry by automating tasks, improving the customer experience, optimizing inventory management and reducing food waste.

The benefits are manifold, and the possibilities seem endless for chains wishing to adopt this technology to stay competitive in the ever-changing foodservice market.

To go further

More than 1,500 restaurants and retail outlets use Inpulse on a daily basis